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Need Help? 1-800-403-8285

Customer Service

How Do I Cancel or Change an Order?
Although we cannot guarantee we can change or cancel in order once placed, if you need to cancel or make a change to your order, please call us at 1-800-403-8285 and we will make every attempt to correct or cancel the order. Emailing is not effective means for cancelling or changing an order, as your order may ship before we can respond to your email.

How long will it take to get my order?
Most orders, unless we cannot verify your information provided ship the same business day, orders generally arrive in 2-4 days, but can take up to 8 business days in rare occurrences.

What is the accuracy rating of your company's shipments?

Every item we ship is scanned and placed in the shipping box, we cannot close an order unless all items are scanned and shipped. We estimate our shipments are 99.9% accurate.

Are you an Authorized Dealer of the products you sell?
Yes, we are authorized by the manufacturers to sell the products we offer. All Products come with full warranty coverage.

Do you price match if I find the product at a lower price?
When price matching with a competitor online, we have to consider the following:
1. Does the lower price include Free Shipping, if not, how much do they charge for shipping?
2. Are they authorized by the manufacturer to sell the product?

There are many Grey Market Websites, MarketPlace Websites, and Auction Houses where the products advertised are not Authentic and do not come with a manufacturer warranty. We will make every attempt to Price Match prior to purchase. Please email us the competitor's website, product info and we will respond to your request within 24 hours.

How long has your company been in business?
We have selling online for over 10 years under many still active website domains.

Purchase order payments are due upon receipt. Payments over 30 days are subject to finance charges of 1.5% per month. Orders over 90 days past due will be sent to our collection agency.
Bounced Checks or Chargeback of funds to Credit Cards are subject to a $25.00 Fee plus any collection costs incurred. Non-Payments sent to our collection agency are subject to additional Finance charges imposed by the 3rd party agency. We guarantee to have the lowest price available on items we sell.

If you should find a product advertised for less than our price, call us prior to purchase at 1-800-403-8285. We will make every attempt to beat, the price by 5%, PLUS you will get FULL WARRANTY Coverage from HRM USA, an Authorized Dealer of all the products we sell.

HRM USA Collects Sales Tax for most US states.

HRM USA, Inc has established Nexus in multiple states. If an item is subject to sales tax in the state to which the order is shipped, tax is calculated on the total selling price of each individual item.


    Still have questions, please call us at 800-403-8285 (option 1) between 9 am and 5 pm EST, Monday through Friday, OR email us at HRM USA sales@hrmusainc.com or call the product's manufacturer for further questions:

    Camelbak 1-800-767-8725
    Fitbit 1-877- 623-4997
    Garmin 1-800-800-1020
    LifeSource 1-800-726-3364
    Lumos (KT Tape) 1-801-224-2717 Mio 1-877-770-1116
    Nuun 1-206-219-9237
    Omron 1-800-634-4350
    Polar USA 1 (No longer offers phone support) 
    Thermophore 1-800-253-0854

    HRM USA, Inc
    49 Richard RD
    Warminster PA 18974
    Fax : 215-259-2706

    Office Hours
    Mon-Fri 9AM-5PM EST- Order by Phone or Web. Office Closed on Major Holidays.