on the following:
– Hydration Packs, Water Bottles once any of the packaging has been opened or safety seals have have been broken.
– Computers and Computer Software, once any of the manufacturer's packaging has been opened.
– Heating Pads, once safety seal has been broken
– Electronic Software is not returnable or refundable once opened.
– All consumable items or hygienic items (e.g., Gels, Energy Chomps, Elixirs, etc.) once unwrapped or seal broken.
– Special Order merchandise, Clearance, or any item
indicated on the website as non-returnable.
– Imprinted products.
– HRM USA Stores Gift Cards are redeemable for
merchandise only and may not be redeemed for cash.
If the item is returned to us for exchange, please allow 2-5 business days for the replacement to be processed and shipped. All returns are shipped with our Economy shipping method and arrive within 2-10 Days.
Please read all conditions below. If conditions are not met, HRM USA reserves the right to refuse the return or to charge a restocking fee not less than 10% or a $2.95 minimum restocking fee charge.
All returned items must be in new condition, in their original unaltered box (including the UPC code being intact) and must include all packing material, blank warranty cards, manuals,and accessories. Defective items may be exchanged for the same model or manufacturer's equivalent model. Please call us at 800-403-8285 for assistance. Please allow time to discuss any issues you may be experiencing as we may recommend tech support to resolve any issues prior to exchange. Any refused package will be assessed shipping charges incurred by the carrier.
Click Here for a list of Manufacturers Tech Support Phone Numbers