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Omron Contact Info

Tel: 877-216-1333 - T2: 847-680-6200


Omron Warranty

SERVICE OVERVIEW

Omron Healthcare committed to Customer Satisfaction

This is our mission:

OMRON HEALTHCARE INC. will continuously maintain and improve its products and services to satisfy the needs of its customers. Our aim is to strive for excellence in all our efforts. The commitment and participation of all our employees are vital to our Success.

In our total commitment to quality, the management of Omron Healthcare, Inc. will provide the allocation of resources and training of personnel necessary to produce products and services which will satisfy our customers.

This is our Quality Standard.

Omron Healthcare’s Quality Management System complies with requirements of FDA Quality System Regulation (QSR) and is certified as complying with the International Standards Organization Standard: ISO 13485:2003 Medical devices – Quality Management System – Requirements for regulatory purposes.

Repair Service – United States and Canada

Before sending your unit to repair, we recommend you read the troubleshooting section in your instruction manual. This section describes error indicators and common troubleshooting tips that may assist you in using your unit.

For troubleshooting assistance or the service address please contact Consumer Support. Our representatives are trained to provide you assistance over the phone and may be able to resolve your problem without sending the unit to repair. For the best possible assistance please have your unit available when calling us.

CONSUMER SUPPORT TOLL FREE NUMBER: 1-877-216-1333

Customer Service Representatives are available

Monday through Friday – 8:30am to 4:30pm CT

PLEASE NOTE: Our Repair Facility does not offer walk-in repair service.

Listed below is general information for all units requiring repair service:

* For warranty information refer to the instruction manual provided with your unit. * Ship the unit prepaid. Insure the package. You assume the risk of loss or damage during shipment. * Return the unit with all of the component pieces. * Enclose a check or money order for the return shipping and handling fee. * For warranty service enclose the proof of purchase. The proof of purchase is your purchase receipt with the date of purchase. * For an estimate of the repair cost for a unit or component no longer covered under the original warranty, request an estimate on the letter enclosed with your return. * Enclose a letter with your return that includes the following information:

1. Case Number (The Customer Service Representative will provide this number) 2. First Name and Last Name 3. Street Address (No P.O. Boxes) 4. City 5. State 6. Zip Code 7. Phone Number including the Area Code 8. Model Number 9. A brief description of the service request or explanation of the problem you are experiencing with your unit. As applicable, please include your arm or wrist circumference size in your letter when returning a blood pressure monitor.

CUSTOMER SERVICE FEEDBACK To contact Customer Service please click here: Customer Service



Omron Frequently Asked Questions

How do I know if the arm cuff is wrapped too tight or too loose?
We recommend you apply the cuff using the following directions:

First, make sure you have removed any tight-fitting clothing from your left arm. Put your left arm through the cuff loop. The bottom of the cuff should be about one-half inch above your elbow. Turn your arm so your palm is facing up. Adjust the cuff around your arm so that the tubing runs down the center of your arm. Secure the cuff so it stays in place.
D- Ring Cuff: You should be able to fit one finger between the cuff and your arm. This space is imperative for an accurate reading because Omron's digital blood pressure monitors use the oscillometric method of blood pressure measurement that detects your blood's movement through your brachial artery and converts the movements into a digital reading.
Comfit Cuff: The cuff should be wrapped tightly around the arm. If the cuff slips or easily turns, the cuff should be tightened.
If the cuff is wrapped too loose or too tight, you may get an inaccurate reading or error message.

Where do I get information regarding the software for my unit?
For information on software please visit the Omron Healthcare Software Support center at www.software.omronhealthcare.com

How do I compare the readings on my blood pressure monitor with my doctors readings?
When using your unit at home your readings may be lower due to a more relaxed environment. If you want to compare the readings from the measurements taken with your home unit to the readings taken with the device used by your healthcare provider please follow this direction; use the Omron blood pressure monitor to take the first measurement followed by the unit used in the healthcare provider's office. It is necessary to use the digital unit first because of the different methods used in the devices. The Omron Home Blood Pressure Monitor measures the vibration or movement of blood through your arteries and converts the movement to a digital reading (Oscillometric Method). A doctor listens for sound using a stethoscope and gauge (Ascultation). The artery is constricted during the measurement. Constricting the artery and not allowing the artery to return to its condition prior to the measurement may cause incorrect measurement values when using the digital device.

What size cuff do I need?
It is very important to use the appropriate size cuff for your arm to get accurate measurement results when using your blood pressure monitor. In order to determine the appropriate cuff size, you need to measure the circumference of your arm. You should periodically measure your arm size. This is especially needed if you have a borderline arm size measurement, or may have gained or lost weight.
Measure the circumference of your arm. Make sure the arm cuff you are using with your monitor is the correct size for you. When the incorrect cuff is used you may get an inaccurate reading at the first measurement you take or after a short period of use because the cuff bladder will be damaged.

To determine your arm size, use a cloth tape measure and place the tape measure midway between your elbow and your shoulder around the circumference of your upper arm. Wrap the tape measure evenly around your arm. Do not pull the tape tight. Note the precise measurement in inches.

Cuff Sizes:
D-Ring Cuff Sizing
Small Adult Cuff - fits arm sizes 7.0 to 9.0 inches.
Standard Adult Cuff - fits arm sizes 9.1 to 13.0 inches.
Large Adult Cuff - fit arm sizes 13.1 to 17.0 inches
Comfit Cuff Sizing
The Comfit cuff will fit arms 9.0 to 17.0 inches.

How do I assemble and apply the D-ring cuff?
When the cuff is assembled correctly, the hook material will be on the outside of the cuff loop and the metal D-ring will not touch your skin. If the cuff is not assembled, pass the end of the cuff furthest from the tubing through the metal D-ring to form a loop. The smooth cloth should be on the inside of the cuff loop.
1. Remove tight-fitting clothing from your upper arm.
2. Sit in a chair with your feet flat on the floor. Rest your left arm on a table so that the cuff is at the same level as your heart. Turn the palm of your hand upward.
3. Put your left arm through the cuff loop. The bottom of the cuff should be approximately 1/2 inch above the elbow. The cuff tab should lie over the brachial artery on the inside of the arm. The cuff tube should run down the center of the arm even with the middle finger.
4. Secure the cuff around your arm using the cloth closure. Pull the cuff so that the top and bottom edges are tightened evenly around your arm.
5. Make sure the cuff is wrapped firmly in place. You should be able to fit your index finger between the cuff and your arm easily.
6. Relax your arm and place your elbow on the table so that the cuff is at the same level as your heart.
7. Be sure there are no kinks in the air tubing.

Why do my blood pressure readings seem to vary?
There are several reasons why you may have inconsistent readings. Many factors exist that can cause a variation in blood pressure measurement values, for example, recent activities or even the time of day can alter the reading.
Additionally, the user's technique is very important for reliable measurement results. Listed below are some of the common reasons you may get an inconsistent or inaccurate reading:
Cuff Size
Measure the circumference of your arm. Make sure the arm cuff you are using with your monitor is the correct size for you. When the incorrect cuff is used you may get an inaccurate reading at the first measurement you take or after a short period of use because the cuff bladder will be damaged. To determine your arm size, use a cloth tape measure and place midway between your elbow and your shoulder around the circumference of your upper arm. Wrap the tape measure evenly around your arm. Do not pull the tape tight.
Cuff Application
Make sure you are wrapping the cuff around your arm in the correct position. After wrapping the cuff around your arm check the location of the brachial artery marker. The air tube should run down the center of your arm. The cuff should not be wrapped too tight or too loose.
Before Taking a Measurement
Avoid eating, drinking alcohol, smoking, exercising, and bathing for 30 minutes and rest for 15 before starting the measurement. Avoid taking a measurement during stressful times. Take the measurement in a quiet place.
Body Position
Sit in a chair with your feet flat on the floor. Rest your arm on a table with your palm facing upward. The cuff should be level with your heart. Do not talk or move during the measurement.

What Is Blood Pressure?
In a the most basic sense, blood pressure is a way of measuring how much force is being exerted on the walls of your blood vessels (artery) as blood flows through them. Systolic is the pressure exerted as your heart contracts or beats. This is measured as your heart sends a surge of blood through the vessels. A reading of less than120 mm Hg is considered normal. Diastolic is the pressure exerted when your heart relaxes in between heartbeats in the arteries. A reading of less than 80 mm Hg is considered normal.
According to American Heart Association, blood presure should normally be less than 120/80 mm Hg for an adult. Blood pressure that stays between 120-139/80-89 is considered prehypertension and above this level (140/90 mm Hg or higher) is considered high (hypertension).
*Your doctor should evaluate unusually low readings.

Why should I monitor my blood pressure at home?
Many healthcare providers strongly recommend home blood pressure monitoring. Home blood pressure monitoring is one of the best methods of trending a person's blood pressure in their own environment. In some people blood pressure rises above its usual level when it is measured in a doctor's office or clinical setting. This condition is called white coat hypertension. It is estimated one out of every five people have this condition. When this condition is suspected, the doctor may suggest blood pressure be monitored away from the office. Home Blood Pressure monitoring provides valuable information to the doctor.

Why can the measurement values differ when measurements are taken on the right and left arm?
Blood pressure measurement values vary from the left arm to the right arm. The average is generally within 10mmHg (millimeters of Mercury) for most individuals. The user should consult a doctor before using the right arm to take a measurement. The doctor can assist the user in determining their measurement values for the right arm.
The cuff is designed mainly for use on the left arm. All validation testing is done on the left arm for the general population.

How is my blood pressure measured using a digital monitor?
Digital monitors measure blood pressure oscillometrically rather than by auscultation. In auscultation, stethoscopes are used to take blood pressure blood pressure by listening for the Korotkoff sounds which correspond to systolic and diastolic pressures. Oscillometric technology measures the vibration of blood traveling through the arteries and converts the movement into digital readings.
Omron digital blood pressure monitors use the oscillometric method of blood pressure measurement. An oscillometric monitor does not need a stethoscope so the monitor is simple to use.

What is the accuracy of Omron Blood Pressure Monitors?
All Omron blood pressure monitors are clinically proven accurate. Pressure: +/- 3 mmHg or 2% of reading, Pulse: +/- 5% of reading. This meets or exceeds the AAMI (Assoc. for the Advancement of Medical Instrumentation) standards.

How do I delete the stored data in my unit?
The process for deleting the stored data is unique to your model. Please check your instruction manual.

How do I apply the pre-formed Comfit Cuff?
1. Remove tight-fitting clothing from your upper arm.
2. Sit in a chair with your feet flat on the floor and place your arm on a table so that the cuff will be at the same level as your heart.
3. Hold the cloth closure on the cuff with your other hand.
4. Turn the palm of your hand upward. Apply the cuff on your upper arm.
5. Align the marker on the cuff over the brachial artery on the inside of the arm.
6. The cuff tube should run down the center of the arm even with the middle finger.
7. The bottom of the cuff should be approximately ½ - 1 inch above the elbow.
8. Secure the cuff around your arm using the cloth closure.
9. Make sure the cuff is wrapped firmly in place.
10. Relax your arm and place your elbow on the table so that the cuff is at the same level as your heart.

What is the warranty for the cuff on my blood pressure monitor?
For most models, the warranty coverage for the arm or wrist cuff is one year. Cuffs will need to be periodically replaced throughout the life of the monitor. When purchasing a replacement cuff for a arm unit please be certain to measure the circumference of your arm to purchase the correct cuff size.

Can I file an insurance claim for the purchase of my Blood Pressure Monitor?
Consumers should contact their individual insurance company to determine whether the purchase of a blood pressure monitor is covered by their insurance company.