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Home . Suunto Support . Suunto Warranty

Suunto Warranty

Suunto Warranty

Warranty Information

Suunto Oy distributes its products, services and technical support only through its worldwide network of authorized Suunto distributors and retailers. These authorized distributors and retailers are locations that are able to guide you in the proper maintenance of your equipments, and provide you with ongoing service and support for the Suunto products that you purchase. Distributors and retailers will take care of sending your product to authorized Suunto service center if they have not been authorized for services.

In this section of Suunto web site you will find the details of our warranty and service. Please visit “Distribution and Service” section on to make sure that the shop where you are purchasing you product is authorized Suunto retailer before any purchase.

No need for paperwork or trips to the mailbox anymore, register your Suunto device online, in real time here. To proof your warranty you need to have copy of proof of purchase or signed warranty card which is following every product attached to back page of instruction manual.

SUUNTO LIMITED WARRANTY FOR SUUNTO PRODUCTS AND THEIR ACCESSORIES

This Limited Warranty is valid as of January 1st, 2007.

Suunto Oy (“Suunto”) provides this limited warranty to you who have purchased the Suunto product and/or Suunto accessories (“Product”).

Suunto warrants to you that during the Warranty Period Suunto or a Suunto Authorized Service Center will, remedy defects in materials or workmanship free of charge, at its sole discretion, by either a) repairing the Product or the parts or b) replacing the Product or the parts or c) refunding the purchase price of the Product, subject to the terms and conditions of this Limited Warranty. Your mandatory legal rights under your applicable national laws relating to the sale of consumer products are not affected by this Limited Warranty.

This Limited Warranty is only valid and enforceable in the country where you have purchased the Product provided that Suunto has intended the Product for sale in that country. If you, however, have purchased the Product in a member state of the European Union, Iceland, Norway, Switzerland or Turkey and Suunto originally intended the Product for sale in one of these countries this Limited Warranty is valid and enforceable in all of these countries. The warranty service may be limited due to the possible country specific elements in the Products.

In countries outside of European Union, Iceland, Norway, Switzerland or Turkey, subject to your agreement to pay a service fee and compensation for the possible shipment costs incurred by Suunto or a Suunto Authorized Service Centre, you can have warranty service also outside the country where you have purchased the Product. The possible used spare parts will in this case be provided free of charge.

Warranty Period

The Warranty Period starts at the date of retail purchase by the original end-user purchaser. The Product may consist of several different parts and different parts may be covered by a different warranty period (hereinafter “Warranty Period”). The different Warranty Periods are:

* a. Two (2) years for the Outdoor Sports Instruments and Heart Rate Monitors * b. Two (2) years for the Diving Computers * c. Two (2) years for the Precision Instruments * d. Ten (10) years for the Marine Compasses * e. Limited Life time for the Field Compasses * f. One (1) year for the consumable parts and accessories including (but not limited to) chargeable batteries, chargers, docking stations, straps, cables and hoses (whether included in the sales package or sold separately).

To the extent your national laws permit, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent resale, Suunto authorized repair or replacement of the Product. However, part(s) repaired or replacement product during the Warranty Period will be warranted for the remainder of the original Warranty Period or for three (3) months from the date of repair or replacement, whichever is longer.

Suunto Limited Warranty for Suunto Sports Instruments, Heart Rate Monitors and their accessories

This Limited Warranty is valid as of January 1st, 2007.

Suunto Oy (“Suunto”) provides this limited warranty to you who have purchased the Suunto heart rate monitor/sports instrument and/or Suunto heart rate monitor/sports instrument accessories (“Product”).

Suunto warrants to you that during the Warranty Period Suunto or a Suunto Authorized Service Center will, remedy defects in materials or workmanship free of charge, at its sole discretion, by either a) repairing the Product or the parts or b) replacing the Product or the parts or c) refunding the purchase price of the Product, subject to the terms and conditions of this Limited Warranty. Your mandatory legal rights under your applicable national laws relating to the sale of consumer products are not affected by this Limited Warranty.

This Limited Warranty is only valid and enforceable in the country where you have purchased the Product provided that Suunto has intended the Product for sale in that country. If you, however, have purchased the Product in a member state of the European Union, Iceland, Norway, Switzerland or Turkey and Suunto originally intended the Product for sale in one of these countries this Limited Warranty is valid and enforceable in all of these countries. The warranty service may be limited due to the possible country specific elements in the Products.

In countries outside of European Union, Iceland, Norway, Switzerland or Turkey, subject to your agreement to pay a service fee and compensation for the possible shipment costs incurred by Suunto or a Suunto Authorized Service Centre, you can have warranty service also outside the country where you have purchased the Product. The possible used spare parts will in this case be provided free of charge.

Warranty Period

The Warranty Period starts at the date of retail purchase by the original end-user purchaser. The Product may consist of several different parts and different parts may be covered by a different warranty period (hereinafter “Warranty Period”). The different Warranty Periods are:

a. Two (2) years for the sports instruments and heart rate monitors;
b. One (1) year for the consumable parts and accessories including (but not limited to) chargeable batteries, chargers, docking stations, straps, cables and hoses (whether included in the wristop computer sales package or sold separately).

To the extent your national laws permit, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent resale, Suunto authorized repair or replacement of the Product. However, part(s) repaired or replacement product during the Warranty Period will be warranted for the remainder of the original Warranty Period or for three (3) months from the date of repair or replacement, whichever is longer.

This Limited Warranty does not cover:

1. a) normal wear and tear b) defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, compressing or dropping, etc.), or c) defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by Suunto (e.g. as set out in the Product’s user guide and/instruction manual) and/or e) other acts beyond the reasonable control of Suunto;
2. user manuals or any third party software (even if packed or sold with the Suunto hardware), settings, content or data, whether included or downloaded in the Product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you;
3. defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by Suunto or was used otherwise than for its intended use;
4. replaceable batteries.

This Limited Warranty is not enforceable if:

1. the Product has been opened, modified or repaired by anyone other than Suunto or a Suunto Authorized Service Centre;
2. the Product has been repaired using unauthorized spare parts;
3. the Product’s serial number has been removed, erased, defaced, altered or are illegible in any way and this shall be determined in the sole discretion of Suunto;
4. the Product has been exposed to influence from chemical products including (but not limited to) mosquito repellence.

Suunto does not warrant that the operation of the Product will be uninterrupted or error free or that the Product will work in combination with any hardware or software provided by a third party.

Access to Suunto warranty service

Please access and review the online help resources available at Contact Us -section or referred to in the Product manual before seeking the warranty service.

If a claim under this Limited Warranty appears to be necessary, please return the Product through Suunto Service Request or contact your local authorized Suunto retailer – for contact information please visit Dealer locator or you can also call our Global Help Desk (national or premium rates may apply) for further details on how to make a claim. You will then be advised on how to bring your Product for warranty service. Should you wish to return the Product by shipping it to your local authorized Suunto retailer please use prepaid freight. When making a claim under this Limited Warranty your are required to include your name and address, proof of purchase and/or service registration card (Suunto Product Registration is considered adequate for this purpose), as required in your country, which clearly indicates the serial number, name and address of the seller, the date and place of purchase and the product type. The claim will be honored and the Product repaired or replaced at no charge and returned in a reasonable amount of time. This shall be determined in the sole discretion of Suunto or a Suunto Authorized Service Center. If the Product is found not to be covered by the terms and conditions of this Limited Warranty, Suunto or a Suunto Authorized Service Center reserve the right to charge a handling fee.

Any claim under this Limited Warranty is subject to you notifying Suunto or a Suunto Authorized Service Center of the alleged defect within a reasonable time of it having come to your attention and in any event no later than before the expiry of the Warranty Period.

Other important notices

Please remember to take backup copies of all important content and data stored in your Product because content and data may be lost during repair or replacement of the Product. Suunto or a Suunto Authorized Service Center are not responsible for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the Product.

When the Product or a part is replaced, any replaced item becomes the property of Suunto. If a refund is given, the Product for which the refund is given must be returned to a Suunto Authorized Service Center and it becomes the property of Suunto and/or Suunto Authorized Service Center.

When repairing or replacing the Product, Suunto or a Suunto Authorized Service Center may use products or parts that are new, equivalent to new or re-conditioned.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE MANDATORY LAWS, THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. SUUNTO SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF ANTICIPATED BENEFITS OR PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF DATA, PUNITIVE DAMAGES, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT OR FACILITIES, DOWNTIME, THE CLAIMS OF ANY THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY, RESULTING FROM THE PURCHASE OR USE OF THE PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF SUUNTO KNEW OF THE LIKELIHOOD OF SUCH DAMAGES. SUUNTO SHALL NOT BE LIABLE FOR DELAY IN RENDERING SERVICE UNDER THE LIMITED WARRANTY, OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS BEING REPAIRED.

CARE AND MAINTENANCE OF MY SUUNTO HEART RATE MONITOR/SPORTS INSTRUMENT

Suunto Heart Rate Monitor or Sports Instrument is a sophisticated precision instrument. Though designed to withstand the rigors of outdoor use you must treat it with proper care and caution as any other precision instrument.

Under normal circumstances the Heart Rate Monitor or Sports Instrument will not require service. It is recommended to clean your the product with fresh water and mild soap only. You should dry it preferably with soft cloth or chamois. Do not use detergents or solvents of any kind as the might cause damage to the unit.

QUESTIONS AND ANSWERS REGARDING WARRANTY

WHAT CAN I DO MYSELF TO MY SUUNTO SPORTS INSTRUMENT AND/OR HEART RATE MONITOR?

NOTE! It is advisable to contact an authorized Suunto service, distributor or retailer for any needed repairs.
Batteries and straps can be replaced by user when the change is made in a proper manner to avoid any leakage of water into the battery compartment or computer. Also original battery replacement and strap kits must be used. Batteries can be changed by user to all outdoor and training wristop computers, except 9-series. Instructions for changing batteries and straps can be found from the user manuals or from Download Center and User Manuals section of this website.

WHAT DOES WATER RESISTANCE IN SUUNTO SPORTS INSTRUMENT AND/OR HEART RATE MONITOR MEAN?

Our products are tested with ISO (International Organization for standardization) standard 2281. This means that product is water-resistant. “In addition to the term “water resistant” watches may be marked with an indication of a test overpressure given as a pressure in bars (3bar / 10bar) or as a depth in meters (30/100 meters). These indications however do not correspond to a diving depth but refer to the pressure at which the water overpressure test was conducted”. This means that it is not possible to dive to a depth of 30/100 meter with Suunto outdoor sports instruments or heart rate monitors. Rain, shower, swimming and other normal exposure to water will not effect its operation but the buttons shall not be pressed under water in any circumstances.
NOTE! Outdoor sports instruments and Heart rate monitors are not meant for diving.

WHAT ARE ORIGINAL SUUNTO ACCESSORIES?

Original Suunto accessories are distributed only through Suunto’s worldwide network of authorized Suunto distributors and retailers. Original Suunto Accessories are tested to be compatible with Suunto products and therefore can be used safely.
NOTE! Damages caused by non-original accessories will not be covered by warranty.

HOW DO I KNOW IF MY SUUNTO PRODUCT IS COVERED BY WARRANTY?

You can see it from the proof of purchase which has to be 2 years or under. You can also see it from the serial number of your unit.

DOES REPAIRING MY SUUNTO PRODUCT EXTEND THE WARRANTY?

As far as the national laws permit, repairing the product does not extend or otherwise affect the warranty period. However, part(s) repaired or replacement product(s) provided during the warranty period will be warranted for the remainder of the original warranty period or for three (3) months from the date of repair or replacement, whichever is longer.

HOW TO GET MORE INFORMATION?

You can find service & warranty information here at the Warranty info pages and by searching from FAQ’s.
If you do not find answer from FAQ’s, you can also “”Ask Suunto a Question”. To be able to “Ask Suunto a Question” you have to register yourself to the system.
You can also contact our Global Help Desk by phone at +358 2 284 1160. The cost of the call is that of a normal call to Finland. The call center is open Mon-Fri 24h/day. Service is provided all the time in English. Other languages French, German, Swedish, Japanese, Spanish, Italian and Finnish are provided during local business hours. Call center professionals can answer customer questions regarding diving products, outdoor sports instruments, heart rate monitors, and compasses.

Product Registration Suunto





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