Important Holiday Shipping Information

It is important for us to inform our customers about expected Holiday Delivery Times. Please note, these are estimates based on data collected from previous shipments during the same period.
Each item is advertised as either "Free 1 Business Day Delivery" "Free 2 Business Day Delivery" Or "Free Shipping". (Countdown timer does not indicate how items are shipped)

Most items with Standard "Free Shipping" arrive within 3-5 Days, however we have seen packages that can take up to 10 business days to arrive and we expect carriers to be overwhelmed during the holidays.

In order to ensure your package arrives in time for the holidays, we are recommending that you use these shipping cutoff times when ordering:

Free Shipping - December 10th
UPS Ground West Coast Delivery - December 14th
UPS Ground East Coast Delivery - December 17th
Priority Mail - December 17th
UPS 2 Business Day - December 20th
UPS Next Business Day - December 21st


SHIPPING

FREE SHIPPING:
Shipping is FREE within the USA. No Minimum Order Requirement, No Hidden Handling Fee, The Price Advertised is the Final Price at Checkout.

SHIPPING GUARANTEE:
- The UPS Service Guarantee does not apply to shipments that are delayed due to causes beyond UPS's control, such as when air or ground transportation networks are disrupted by extreme weather conditions.

- For all orders shipped in the US, to a residential, business or P.O. Box or to an APO address, we offer standard shipping at no additional cost.

- Our standard shipping varies per product and is listed on the individual product page.
- If a monitor specifies;free overnight shipping or free second day shipping; in the description it is not necessary to add it to your cart. You should continue to select standard shipping as an option.

SHIPPING CUT OFF TIME:
Most orders ship the same day if ordered by 6pm EST Monday through Friday. Purchase orders may take an additional day to process.
**Note Purchase orders do not qualify for the Overnight and Free 2 Day Shipping Promotion Discounts, please call for a shipping quote.

Exception: Orders that do not pass our fraud screening process, which may include, but are not limited to: Non Matched Billing address on file with your credit card company, alternate ship to addresses, shipping address verification, ect. may cause a delay in shipping.Please note, when using Paypal, we can only ship to the confirmed Paypal address on file with Paypal.

FREE SHIPPING THRESHOLD:
On average, most purchases arrive within 5 business days from receipt of your order, unless offered with Free Expedited Shipping.To receive free shipping
1. Buy required threshold of products.
2. When you are finished shopping, click the "Checkout" button.
3. Ship these items to a single address.
4. Select Standard Shipping.
5. Enjoy free shipping on items shipped to that address.

SHIPPING HOLIDAYS:
Our warehouse follows the schedule of UPS and USPS for all major holidays.

UPS Holiday Schedule -
In the United States, UPS observes the following holidays:
Memorial Day*
Independence Day*
Labor Day*
Thanksgiving Day*
Day after Thanksgiving**
Christmas*
New Year's Eve*
New Year's Day*
*UPS Holiday. UPS Express Critical available. **UPS Holiday. Delivery and pickup of air and international packages only.

STANDARD SHIPPING OPTIONS:
Upgraded Shipping Options
UPS 2nd. Day Air - 2 business days with delivery Monday through Friday.
UPS Overnight - One business day to arrive with delivery Monday through Friday.
UPS Overnight Morning - One business day with delivery Monday through Friday usually by 12.00 pm
UPS Overnight with SATURDAY Delivery - One business day to arrive with delivery on Saturday.PLEASE CHECK THE ADDRESS YOU PROVIDED CAREFULLLY
We use an address verification tool to help make sure your package arrives quickly and accurately. If we cannot validate your address, your order will be delayed as we try to obtain the correct shipping information from you, so please make sure your address is entered correctly. When using Paypal as your checkout method, we MUST ship the Paypal confirmed address on file with Paypal.

USPS and UPS LOST PACKAGES:
Occasionally a package will get misdelivered, lost, or even stolen. Mail fraud is considered a federal crime so fortunately packages typically end up in our hands or yours even when they take a little "vacation". Our insurance coverage on all items specifies a signed statement is necessary from the receipient if a package does not arrive.The statement must have:
1. The shipping address
2. Name of recepient
3. Telephone number
4. Written statement specifying the package did not arrive.Once we receive your statement (which can be emailed or faxed) we will immediately file an insurance claim. The insurance company may need to contact you for additional information. It is very important that if the lost item does arrive to you after we have reshipped it be returned to sender so that we can cancel the claim. UPS claims generally take 1-7 business days to complete and USPS generally takes 15-25 days to complete the investigation.

IN STOCK:
Every Item has an availability status, these are 99% accurate. If you item is not in stock, we will give you a call or email ASAP to let you know the status of the item and the estimated date the item is due in to our warehouse.

MULTIPLE ITEMS ORDERED:
All the items will ship in the same order, if an item is unavailable, we will ship all available items and notify you of any backorders. All Items will ship with the fastest method offered for the order.



ADDRESS:
HRM USA, Inc
1039 Pulinski Rd
Warminster PA 18974800-403-8285
215-259-2700
sales@hrmusainc.com

OFFICE HOURS:
Mon-Fri 8AM-12AM (Sat & Sun 9AM-9PM) EST- Order by Phone or Web. Office Closed on Major Holidays.