RETURN POLICY & REFUNDS &
No return authorization needed, just print the form from the link below.
RETURN FORM - CLICK HERE
PRINTABLE POSTAGE LABEL - CLICK HERE
PREPAID UPS RETURN LABEL - CLICK HERE
RETURNING OPENED or USED WITHIN 30 DAYS of delivery:
Most* OPENED or USED returned within 30 days from the delivery date will be assessed a 10% restocking fee (Min Charge $2.95/Max Charge $24.95).
OPENED or USED is considered any item that is not in it's original condition when shipped. Any item that is returned damaged (non-manufacturer defect), missing parts, or missing packaging may not be eligible for refund. All returns are subject to inspection and we will not guarantee credit will be given if the items are not returned in NEW, ORIGINAL FACTORY CONDITION. We reserve the right to refuse, or deny, credit for any such items.
*Please see the exceptions below.
PRODUCTS NOT ELIGIBLE FOR RETURN ONCE OPENED OR USED:
Suunto Heart Monitors
Level Terrain products
Body Fat Calipers
Hydration Packs and All Water Bottles (once Safety Seal has been removed or filled with fluid)
Custom Imprinted Orders
Packages Refused or Undeliverable will be assessed the Actual Shipping Fees incurred by the carrier for both delivery and return from your return credit.
RETURN PROCESSING TIME:
Returns are processed during normal business hours Monday-Friday.
Please allow 10-14 business days from our receipt of your package for processing.
NOTE: Please pack your return carefully and do not tape or write anything on the item or the item's manufacturer packaging.
Please ship your returned item PLUS a copy of your packing slip/invoice, and reason for return to:
HRM USA, Inc
1039 Pulinski Rd
Warminster PA 18974
Attn: Returns Dept.
Products are warranted solely by the manufacturer. The complete warranty information is included with the product and is subject to the conditions set forth by the manufacturer. In many cases the manufacturer will handle the replacement of the product and cover the postage expenses both ways. In the case the defective product is not handled by the manufacturer in a timely and effective way , please contact us at 800-403-8285 for assistance.
Items which are D.O.A or defective must be reported within 3 business days of receipt, and we will issue a pick up label for exchange of the exact product only if you are unable to resolve with the manufacturer. Please note, We will not pick up a defective item for credit.
For any additional questions, please call us at 800-403-8285 (option 1) between 9 am and 6 pm EST, Monday through Friday