Camelbak Contact Info

CamelBak Products, LLC
2000 S. McDowell, Suite 200
Petaluma, CA 94954

Tel: 800-767-8725 or 707-792-9700
Fax: 707-665-9231

Camelbak Warranty

Warranty Inquiries

Warranty Information
CamelBak Products, LLC Warranty Policy:

CamelBak Products, LLC provides a limited warranty for its products with regard to manufacturer defects in materials and workmanship. This warranty does not cover damage caused by accident, combat or tactical usage, improper care and cleaning, or negligence. The warranty is also limited to the original purchaser of the product and is not transferable. Military personnel will be considered the original purchaser of the product, provided the product is new when issued, and the date of issue will be considered the original purchase date.

Backpacks, Bottles, and Accessories:
CamelBak Products, LLC covers backpacks, bottles, and accessories for a period of two years from the original purchase date. CamelBak will provide replacement parts or exchange the defective product at its discretion. The user is responsible for shipping the defective product to CamelBak.

Omega Reservoirs:
CamelBak Products, LLC warrants Omega HydroTanium and Omega Max Gear Water Beast Reservoirs for the lifetime of the product. All other CamelBak reservoirs are covered by a separate, two-year limited warranty. This warranty does not cover damage caused by accident, combat or tactical usage, improper care and cleaning, or negligence.

CamelBak gloves are warranted for a period of two years from the original purchase date, in accordance with industry standards, this warranty will be extended at our discretion in special circumstances. We will exchange gloves for a different size or color only if the gloves are in the original packaging and have not been used.

Warranty Service, USA:
warranty@camelbak.com or 800.767.8725
Please contact our warranty department with any questions or concerns. Return shipments must be prepaid and insured. CamelBak cannot be liable for lost in-bound packages. California State Law requires products be clean for warranty evaluation. If the warranty claim is determined to be valid, the product will be replaced at CamelBak’s expense within 10 to 15 business days.

Warranty Service, International:
Please direct your warranty inquiries to your local retailer. If the dealer no longer exists, please contact the authorized CamelBak distributor in your area.

CamelBak Products, LLC does not have a repair facility. If your product is no longer covered by our warranty, please take it to a local fabric store, hardware store, or seamstress for a recommendation.

Refunds and Exchanges:
CamelBak Products, LLC will not offer refunds or exchanges on any products, with the exception of glove size exchanges listed above. Refunds and exchanges must be handled through your retailer or distributor.

Camelbak Frequently Asked Questions

Cleaning and Maintenance

No other hydration company places as much of an emphasis on keeping your reservoir clean as we do. We offer the following guidelines for taking care of your CamelBak:
1. Fill reservoir with warm water and mild soap.
2. Clean with Reservoir Brush and Tube Brush.
3. Re-fill reservoir with 1 L of water.
4. Add 1 Cleaning Tablet
5. Shake reservoir until tablet is dissolved.
6. Let stand 5 minutes.
7. Remove water from reservoir.
8. Rinse reservoir thoroughly.
9. Re-fill for drinking or hang dry completely before storage.

By following these disinfecting guidelines you can reduce common micro-organisms and build-up over 99.99%. In an emergency, you can also add a tablespoon of bleach after step 3. Be sure to rinse thoroughly, however.
To clean the actual pack, we recommend that you soak it in a tub or bucket. Wash with cold water and mild detergent then hang dry. It is not recommended to place your CamelBak pack in the washing machine. By doing so, you will void your warranty. However, if you absolutely have to use a washing machine, we suggest that you remove the reservoir and place the pack in a mesh bag (for delicate items) before placing it in your machine. This will prevent any straps from getting tangled up, stretched, or pulled off while in your machine.


The best defense against dehydration is a good offense -- drink often - at least 1 litre per hr. for moderate activity in moderate conditions. It's also better to drink continuously - 6-8 oz. every 15-20 minutes is recommended by the American College of Sports Medicine. Remember that thirst is a delayed response, and by the time you're thirsty, your body is already dehydrated. So pre-hydrating is vital before taking part in any summer exercise. The ACSM also recommends drinking between 14-20 oz. of fluids two hours before exercising.

The night before your planned activity, fill your reservoir about halfway with water and lay it flat in the freezer (make sure to lay it flat so the water freezes evenly and not in a big lump at the bottom of the reservoir). The next day, before starting out, fill the rest of the reservoir with water. The huge chunk of ice will melt much slower than if strictly ice cubes were used. You'll have cold water for a much longer peroid of time throughout the day. This tip isn't just for the "refreshing factor", although that's nice. It's been proven that your body absorbs cooler water more rapidly than warm water.

If you hate that first warm sip of water from your hydration pack, this tip can help you. This is something we've always recommended for our winter hydration packs, but it works well in summer too. When finished drinking, blow the water back through the tube into the reservoir. This will prevent the water from warming up in the drinking tube.

You don't have to be in a marathon or on a century ride for your body to thirst for electrolytes. In the summer heat, think of how often you bring a sports drink to a ballgame, BBQ, or to the lake. CamelBak's Elixir is sugar-free, highly portable and can easily be split in half and added to a small bottle of water or used with the CamelBak Better Bottle. It contains a healthy amount of sodium, which allows your body to absorb water and rehydrate faster, and can help prevent the onset of hyponatremia (when sodium levels in the body reach a dangerously low level).

Don't forget that swimming, wakeboarding, and rafting are all water sports that dehydrate you just as much as exercises on land. Plus, your're probably going to be in the sun's glare for the duration of the activity. The CamelBak Better Bottle is a great rafting companion - just use a carabiner to clip it to your life jacket. Or clip it inside your raft and let it sit in some cool river water to stay cold. Make sure you keep plenty of water in the boat during a wakeboarding session.

Dehydration can set in sooner than you think. You can easily lose 2 liters/hour on a hard ride or a run on a hot day. In a recent position statement of the National Athletic Trainers Association, as little as a 1 to 2 percent loss of fluids could negatively affect function and performance. A 1 to 2 percent loss of fluids can occur after a little more than one hour of moderate activity in cool weather. At 3 percent, the risk of potential heat illness increases exponentially.

Water is usually expensive and often neglected at concerts, amusement parks, baseball games and other events. Bring a recyclable plastic bottle of water or even a hydration pack into the venue.
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