Mio Warranty Info

Limited (One Year) Warranty

The MIO™ watch, excluding the battery, is warranted to the original purchaser to be free of defects in material and workmanship under normal use for a period of one (1) year from the date of purchase.

Within the warranty period and upon proof of purchase, the MIO™ watch will be repaired or replaced (with the same or similar model) at the discretion of the manufacturer, without charge for either parts or labor.

The warranty does not apply to damage resulting from abuse, misuse or alteration of the MIO™ watch such as moisture or water damage sufficient to affect the proper function of the watch, and damage to the watch case or visible cracking of the crystal. This includes any damage to the MIO™ that appears to be caused by the use of tools. Without limiting the foregoing, damage resulting from bending or dropping the MIO™ watch will be deemed the result of abuse or misuse.

This limited warranty does not cover defects relating to servicing performed by anyone other than our authorized service center or Physi-Cal Enterprises.

Please note that only your original retailer can offer a refund according to their own terms and conditions.

Neither the warranty nor any other warranty, express or implied, including implied warranties or merchantability, shall extend beyond the warranty period (one year from date of original purchase) .

No responsibility is assumed for any incidental or consequential damage, including but not limited to damage resulting from inaccuracy of the product or any of its functions. The warranty gives you specific legal rights and you may have other rights that vary from state to state. This warranty is void unless the MIO™ watch is purchased from an authorized MIO™ reseller.

If the problem with the watch is not covered by the warranty, an estimate will be provided before any work is performed. Please refer to the warranty as stated in the booklet that accompanied the watch for further information.

Customers from outside the U.S. must pay by credit card. All customers must note the value of the watch on the paperwork included with the watch. Absent the customer noted valuation the limit of Parsec's liability is $50.

Non-warranty Service The MIO Watch Service Center (Parsec) will service your watch for a nominal fee for repairs performed after the expiration of the warranty period, or services required that are not covered under warranty. You may send your watch directly to the MIO Watch Service Center without obtaining written authorization from Parsec or MIO. Once delivered, the MIO Watch Service Center will evaluate your watch and send a written estimate. No repairs will be done without your authorization. It is not necessary to include a proof of purchase if product is not within the warranty period and/or is being sent in for Non-warranty service. Please be sure to include this completely filled out Service Form and the Return S/H & Insurance Fee of $12 (This fee is non-refund-able and is not covered by the manufacturer).

If you have any further questions regarding your MIO Heart Rate Monitor watch warranty, please contact us with your inquiry at: 1-877-770-1116.