HRM USA INC.
1044 Pulinski Road
Warminster, PA 18974
By standard mail:
HRM USA, Inc
1044 Pulinski Rd
Warminster PA 18974
HRM USA INC. was founded in 2001, and has grown and flourished into the reputable company it is today. HRM USA, Inc is an authorized dealer of the products we sell, making sure our customers have the benefit of the product warranty through the manufacturer. HRM is located in Warminster, which is a suburb outside of Philadelphia, PA.
Our company consists of 15 employees, ranging from the owners, the web designers, the managers, the employees who manage how your packages are shipped, the packers in the warehouse and the office personnel from sales/customer service. Our company is like a close family, and is full of colorful personalities. Being able to laugh is a staple in every workday here at HRM. We strive to give you, our customer, the utmost respect, and hope that the fact that we love where we work, and what we do, shines through our conversations with you over the phone, e-mails, and the live chat. On a typical day here at HRM, you will also find many things, not so typically found in an office. Currently, we have a few Dalmatians who accompany their mommies to work each day, and even a toddler who helps keep us smiling and laughing throughout the day.
If you are in need of assistance placing an order, or simply have product questions, please feel free to call us. Our friendly sales/customer service personnel will be more than happy to help you. We do our best to be highly knowledgeable in all of the products we carry, and with HRM's company policies as well. Our return department processes returns and exchanges on a daily basis, and does their best to get your refunds and exchanges to you as quickly as possible. When placing a new order, typically, your order will be processed and shipped the same day the order is placed. Once an order is submitted, the order will go through an approval process, in which we will contact you with any questions regarding your order. We currently ship up until 6PM EST Monday-Friday. We use UPS, and USPS for shipping options, and do our best to make sure all orders make it out each day in a timely fashion. We also have an electronic scanning system. When an order reaches the warehouse to be packaged for shipment, each item on the order is scanned before packing to assure the correct product is sent to you, our customer. Again, please do not hesitate to call, or e-mail us with any questions or concerns you may have regarding you order, return, exchange, or even a product question. We will do our best to assist you with whatever it is you may need, and hope that you enjoy your experience with our company.
We hope you have enjoyed learning a little bit more about us here at HRM USA and look forward to continued business with you.