CamelBak Products, LLC
2000 S. McDowell, Suite 200
Petaluma, CA 94954
Tel: 800-767-8725 or 707-792-9700
CamelBak Products, LLC Warranty Policy:
CamelBak Products, LLC provides a limited warranty for its products with regard to manufacturer defects in materials and workmanship. This warranty does not cover damage caused by accident, combat or tactical usage, improper care and cleaning, or negligence. The warranty is also limited to the original purchaser of the product and is not transferable. Military personnel will be considered the original purchaser of the product, provided the product is new when issued, and the date of issue will be considered the original purchase date.
Backpacks, Bottles, and Accessories:
CamelBak Products, LLC covers backpacks, bottles, and accessories for a period of two years from the original purchase date. CamelBak will provide replacement parts or exchange the defective product at its discretion. The user is responsible for shipping the defective product to CamelBak.
CamelBak Products, LLC warrants Omega HydroTanium and Omega Max Gear Water Beast Reservoirs for the lifetime of the product. All other CamelBak reservoirs are covered by a separate, two-year limited warranty. This warranty does not cover damage caused by accident, combat or tactical usage, improper care and cleaning, or negligence.
CamelBak gloves are warranted for a period of two years from the original purchase date, in accordance with industry standards, this warranty will be extended at our discretion in special circumstances. We will exchange gloves for a different size or color only if the gloves are in the original packaging and have not been used.
Warranty Service, USA:
firstname.lastname@example.org or 800.767.8725
Please contact our warranty department with any questions or concerns. Return shipments must be prepaid and insured. CamelBak cannot be liable for lost in-bound packages. California State Law requires products be clean for warranty evaluation. If the warranty claim is determined to be valid, the product will be replaced at CamelBak’s expense within 10 to 15 business days.
Warranty Service, International:
Please direct your warranty inquiries to your local retailer. If the dealer no longer exists, please contact the authorized CamelBak distributor in your area.
CamelBak Products, LLC does not have a repair facility. If your product is no longer covered by our warranty, please take it to a local fabric store, hardware store, or seamstress for a recommendation.
Refunds and Exchanges:
CamelBak Products, LLC will not offer refunds or exchanges on any products, with the exception of glove size exchanges listed above. Refunds and exchanges must be handled through your retailer or distributor.