CamelBak Relay reinvents home water filtration with a unique Double Filter Technology that allows you to filter at the speed of your faucet. The innovative double-filter design removes chlorine, taste, and odors twice—every time you fill and every time you pour. Made with plant based activated carbon, each Fresh Filter lasts twice as long as the leading competitor—up to four months. With its spill-proof locking lid and space-saving design, Relay goes from your faucet to your fridge without spilling a drop. It's so fast and easy, you’ll discover all kinds of new uses for filtered water, from making your morning coffee to washing fruits and vegetables. 10-cup (80oz) capacity. Dishwasher safe (top rack).
Filters at the speed of your faucet
Double filter technology allows you to filter your water as you fill and again as you pour
10 Cup capacity in a space saving design fits on your counter or in the door of your refrigerator
Spill-proof locking lid prevents leaks when filling or pouring
Easy to read filter reminder dial
Controlled Pour makes it easy to fill all types of containers
Ergonomic handle design is comfortable to carry and pour 10 cups of water
No filling reservoir gives you more space for freshly filtered water
Dishwasher Safe: All parts, except the filter, are top-rack dishwasher safe
4 month filter life is 2x the leading competitor
CamelBak Got Your Bak Guarantee: If we build it, we'll Bak it with our lifetime guarantee.
Hydration Capacity: 10 Cups
Total Weight (Pack and Reservoir): 1.85 lbs / 0.83 kg
Dimensions: 9.5 X 5.75 X 9.75 in / 24.13 X 14.6 X 24.76 cm
Should I clean the Camelbak Relay Pitcher before my first use?
We recommend that you disassemble all components, except the filter, and wash them with warm water and soap. The filter should be pre-rinsed according to the instruction in the user guide.
Never wash the filter with soap. If you accidentally wash your Fresh Filter in the warm soapy water, we recommend that you discard it and place a new Fresh Filter in your system.
Is this pitcher dishwasher safe?
All components are dishwasher safe, on top rack, excluding the carbon filter. If you use a dishwasher, use the top rack of the dishwasher and avoid high-heat settings like “sanitary clean” or “heat boost” which may distort plastic components.
Never wash the filter with soap. If you accidentally wash your Fresh Filter in the dishwasher, we recommend that you discard it and place a new Fresh Filter in your system.
Do I clean the Fresh Filter?
Other than the initial pre-rinse before first use, the filter does not require cleaning. If desired, you may rinse the filter with cool clean water. The first initial pre-rinse removes any loose particles of carbon and wets the microscopic pores in the filter material to ensure optimum performance. The filter will achieve maximum speed after the first few uses of the pitcher.
After washing the Pitcher components in the dishwasher, the latches seem too tight or too loose?
The heat of the dishwasher cycle can affect the stiffness of the latches, and this is normal. The flexible gasket material provides reliable sealing while allowing for variation in latch tightness. If you are having trouble opening tight latches, it helps to place a finger under the corner of the latch to open it.
USAGE – QUESTIONS and ANSWERS
What kind of liquids can I pour into the Pitcher?
Use only potable tap water. Never fill with hot water. It is designed for use with water only. Anything other than water in the basin will pass through the outlet filter as it pours, taking away the flavor and potentially reducing the life of the outlet filter. Anything you want added to the water should be put into the glass or bottle that you’re pouring filter water into.
Am I able to store the Pitcher in the refrigerator, or on the kitchen counter?
Absolutely. The compact design offers streamlined storage, which fits in more places in the refrigerator than the competition.
Is the Pitcher microwave safe?
No, it is not. Do NOT microwave your CamelBak Relay. The lid contains a magnet that is not microwave safe.
Why are there two marks on the Pitcher’s handle?
These marks help with filling the pitcher. The upper line shows the full 10 cup capacity, and the lower line is a guide to help avoid overfilling (which could lead to spills from the notches). When filling the basin, shut off the faucet when the water level reaches the lower line; this will allow water that is still running through the filter to reach the basin. See the user guide for additional explanation on how to use the fill line marking.
When pouring the water, it seems like it is a steep tip before the water comes out?
This is normal. Tipping the pitcher helps flow the water through the two-stage filter process, and the locking lid and gasket keep the system securely sealed while pouring.
Why are there notches on the lip of the basin behind the latches?
Because Relay is so fast, the air in the basin needs somewhere to escape as the pitcher fills up with water. The notches on either side of the handle are designed to allow air to escape as the filtered water fills the basin or exits during pouring. The latching lid and gasket keep the system sealed against major spills. The vents allow air pressure to equalize during filling or pouring to achieve maximum filter speed. In certain circumstances, especially when the pitcher is full, a small amount of filtered water can escape through the notches as the pitcher is moved. To prevent this from happening keep the pitcher level when not pouring, and avoid sudden movements that would cause water to slosh inside the basin.
How does the dial reminder work?
The filter reminder dial, on the lid, shows a four-month period to help you remember when to replace the filter. When you insert a new filter, set the dial so the pointer indicates the current month. The indicator shows the four-month use period. At the end of four months, you may replace the filter.
FILTER – QUESTIONS and ANSWERS
How does the filter work?
The Camelbak Relay filters the water at the speed of the faucet and turns it into great-tasting water with innovative Double Filter Technology. The activated carbon Fresh Filter effectively removes chlorine, taste and odor as you fill and again as you pour. This unique two-step filter is fast, allowing you to filter water at the speed of your faucet. No more waiting for great-tasting water.
Will the filter purify my water?
No. The Fresh Filter contained in your CamelBak Relay does not remove microscopic pathogens that may be contained in untreated water. Please only use potable tap water.
Will the Relay eliminate my hard water’s mineral hardness from the water?
The Relay Fresh Filter is designed to significantly reduce chlorine in the water. The carbon filtration is not active against minerals that cause water hardness. Hardness will not impact the performance of the filter.
Does the Relay remove fluoride from my water?
It does not affect fluoride in water.
Where should the used filters be disposed?
Fresh Filters can be disposed of in household trash. The Fresh Filter is not meant to be placed in curbside recycling or compost.
How often should I replace the filter?
Each Fresh Filter reliably reduces contaminants for 80 gallons, or about 128 refills of the 10-cup pitcher. This works out to 4 months’ use at one full pitcher per day. Note: You may need to change the filter more or less often depending on the amount of water you consume.
If the filter is not changed regularly, as suggested, the filter can absorb contaminants from the water. If used past the effective life (an average of 4 months of use at 1 full pitcher per day), the filter will remove contaminants less effectively.
Since the filter is continuously wet, would be grow bacteria?
No. The filter contains an antimicrobial agent to protect the filter media.
Why are there two filter sections?
The filter uses pleated filter material in a two-part filter format, which is key to providing fast and effective filtration. The inlet filter is designed for maximum flow rate so you can fill the pitcher quickly. The outlet filter provides a final filtration step as you pour out to deliver freshly filtered water with every pour.
Why does the filter run a little slowly when it is new? The carbon pleated filter material needs to be fully wetted to provide the fastest flow and best filter performance. The microscopic pores of the media need time to become fully wetted. You may experience slower flow during the first few uses but after a day or two you will achieve the maximum water flow through the filter.
What happens if my filter dries out?
If the filter is allowed to become completely dry, simply rinse the filter for 15 seconds on both the inlet and outlet media and reassemble the pitcher. By the next day the filter will be flowing at or near full speed.
How do I know the Fresh filter is doing its job?
Some filters achieve efficacy by slowly passing water through a small filter. The pleated media technology in the Relay Fresh Filter achieves a high flow rate without compromising chlorine removal efficacy. An internationally recognized independent testing agency conducted rigorous testing to prove that the Relay Fresh Filter achieves the removal efficacy over the rated life of the filter.
Can I use the Pitcher without the filter?
Yes, however, without the Fresh Filter, it will not treat your water.
MATERIALS – QUESTIONS and ANSWERS
What materials are the CamelBak Relay made from?
All components are BPA-free, phthalate-free and safe for use.
The CamelBak Relay basin is made from Tritan plastic. Tritan is a copolyester polymer made by the Eastman Company. Tritan makes CamelBak Relay vibrant, clear, durable, dishwasher-safe and 100% BPA-free and phthalate-free. CamelBak, in conjunction with rigorous 3rd party testing, has not found evidence of any harmful chemicals leaching into food/beverage surfaces from Tritan material. Recent testing showed that Tritan is safe and meets all FDA and EPA guidelines for material that comes in repeated contact with food.
The CamelBak Relay lid is an assembly of plastic materials made primarily from food-grade polypropylene selected for exceptional durability and safety. The gasket is made from a food-safe elastomeric material.
The CamelBak Relay Fresh Filer is made of a plant based activated carbon. This carbon is imbedded into a non-woven fabric and then pleated to before installation into the filter tray. The filter tray is made of the same material as the lid, food grade polypropylene. Like most filters in water pitchers, the Relay Fresh Filter uses activated carbon to absorb and reduce contaminants in the water. The unique feature in that it uses a pleated filter material to provide a larger surface area than other filter types. This helps provide faster water flow without compromising effectiveness, and also longer filter life overall.
Are there any phthalates in Relay?
Phthalates are a component added to some plastics to make them soft and pliable. CamelBak Relay is not made with any of the phthalates that are of high concern.
PERFORMANCE CERTIFICATION – QUESTIONS and ANSWERS
What testing has been done on Relay pitcher?
Relay has been tested by an independent third-party laboratory against NSF/ANSI Standard 42 for the reduction of chlorine, taste, and odor. For use with potable tap water only.
Test results indicated the Relay filter removed 97% of chlorine from incoming water for at least 80 gallons of water (on average 4 months’ use at one full pitcher per day).
NSF testing - NSF is an internationally recognized, independent testing agency and sets global standards for water filtration systems and other household products. CamelBak has tested Relay according to NSF standard 42 to help ensure the performance and capability of the product.
NSF Standard 42 - the Relay pitcher and filter was measured against NSF Standard 42, which is used to test filters for removal of chlorine from tap water and to determine filter life. The NSF standard uses a specially prepared water sample with a high concentration of chlorine. The test standard requires a minimum of 50% removal of chlorine over the stated life of the filter.
Relay was tested by a leading independent test laboratory and test results showed greater than 97% chlorine removal, and a filter life of 80 gallons. The 97% removal far exceeds the NSF standard, and the 80 gallon filter life is double the life of major competitors in the market.
WARNINGS The lid of the pitcher contains small parts that may pose a choking risk for young children.
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